If you need to return a product because it is faulty or not as described, you can return such item(s) in unopened and in original condition. We will refund postage charges in this case. We do not exchange items because you have changed your mind. Returns must be made within 14 days of receipt. In any event, we will endeavour to solve your problem in a friendly and timely manner.
If a refund is necessary and approved, the method used to pay for the goodwill be the same to make the refund. Mostly we deal through PayPal but if you don’t have a PayPal account and you have paid via your bank, then we can make refunds to your bank account once details are provided. Please contact Dennis at A1pigmentsaustralia@gmail.com or call to discuss on 0411557936 / 0895076375. We do not charge restocking fees.
If an order has gone missing, it is the customers responsibility to liaise with the carrier (usually AusPost or Sendle) using the tracking number provided, by email on the day of posting.
A1 Pigments Australia cannot be held responsible for the actions of others.
We do not retain, use or sell customer or credit card details, other than those records kept by PayPal.
